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BackTrax
Getting Started
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Managing Dealer Settings in BackTrax
KB Article #7422 Dealer settings allow you to connect invoices and account numbers with the supplier. They...
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Navigating the BackTrax Dashboard
KB Article #7408 The BackTrax Dashboard shows current return numbers, as well as any scheduled pickups for...
Creating Returns
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Creating a Return Outside the System in BackTrax
KB Article #7410 Returns can be created in BackTrax using a Repair Order (RO) number, invoice number, or p...
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Setting Up a Return Pickup in BackTrax
KB Article #7419 Once a return is ready to be picked up, it can be set up directly within BackTrax. To s...
Managing Returns
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Checking the Status of a Return in BackTrax
KB Article #7409 Quickly check the status of a return within BackTrax. To check the status of a return: ...
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Viewing a Return Claim in BackTrax
KB Article #7424 Return claims that have been filed can be opened and viewed anytime from the Return Statu...
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Printing a Return Claim in BackTrax
KB Article #7423 Return claims can be printed at any time. To print a return claim: Click Return Statu...
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Viewing Credit Memos in BackTrax
KB Article #7425 Credit memos can be opened from the Credit Bin. To view a credit memo: Click Credit B...
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Printing a Credit Memo in BackTrax
KB Article #7426 Credit memos can be printed at any time from the Credit Bin list or from within the credi...
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